The contract,
in two languages.
Every clause has a one-line plain-language summary. If the summary and the clause ever disagree, the clause governs — but we'll fix the summary.
01Acceptance
By installing or using ORA, you agree to these terms. If you don't, don't install.
These Terms of Service (the "Terms") form a binding agreement between you ("you" or "User") and the proprietor of ORA, a sole proprietorship registered in India, operating heyora.in ("we", "us", or "ORA").
You accept these Terms by (a) downloading, installing, or running the ORA desktop application; (b) creating an ORA account or purchasing a licence; or (c) clicking a button affirming acceptance, whichever happens first. If you do not accept, you must not use the Service.
If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case "you" means the entity.
02Definitions
What we mean when we capitalise a word.
- Service
- The ORA desktop application, the heyora.in website, the licence and account servers, and any related documentation or support.
- Licence
- The right to use the Service granted under these Terms, in the tier you've selected (Free or Pro).
- BYOK
- "Bring your own keys" — you supply your own API credentials for third-party AI providers; we never proxy or store them on our servers.
- Provider
- A third-party AI service such as Anthropic, OpenAI, Google, xAI, Perplexity, Mistral, or DeepSeek, or an on-device open-source model runtime accessed through ORA Local AI.
- Content
- Anything you create or input while using the Service — prompts, files, embeddings, agent definitions, settings.
- Device
- A single computer (laptop, desktop, workstation) on which the Service is installed.
- Beta
- The pre-1.0 phase of the Service during which behaviour, features, and pricing may change without notice.
03Licence to use ORA
We licence the app to you. You can use it on your own devices, within the tier you've selected. Don't redistribute or reverse-engineer it.
Subject to your compliance with these Terms and payment of applicable fees, ORA grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Service for your own purposes.
The Service is licensed, not sold. No title or ownership in the Service is transferred to you.
You may:
- Install the Service on devices up to the device limit of your tier (Free: 1; Pro: 1).
- Use the Service for personal or internal business purposes.
- Configure, customise, and create your own agents, prompts, and workflows.
You may not:
- Redistribute, sublicence, resell, rent, or lease the Service.
- Reverse-engineer, decompile, or disassemble the Service, except to the extent expressly permitted by applicable law.
- Remove, obscure, or alter any proprietary notices.
- Circumvent licence enforcement or feature gates.
- Use the Service to build a competing product.
04Account & devices
You don't need an account for Free. For Pro, your licence is tied to your email and a fixed number of devices.
The Free tier does not require an account. The Pro tier requires a minimal account (email) so that we can issue, validate, and revoke licences. You are responsible for keeping your account email accurate and for any activity under your licence.
You may activate your licence on devices up to your tier's Device Limit. You can deactivate a device at any time from the account portal at heyora.in/account; deactivation frees up a slot immediately.
Sharing your licence credentials with anyone outside your household or organisation is prohibited and may result in revocation without refund.
05Subscriptions & billing
Pro is monthly or yearly, auto-renews until you cancel. You can cancel anytime; service continues until period end.
Pro subscriptions are charged in advance on a recurring basis — monthly or annually — at the rate displayed on the pricing page at the time of purchase. Subscriptions auto-renew at the end of each billing cycle unless you cancel before renewal.
You authorise us (and our payment processors, currently Razorpay for India and Stripe for international payments) to charge your selected payment method.
Indian Goods and Services Tax (GST) at the prevailing rate applies to Indian customers. GST invoices are issued automatically; include your GSTIN at checkout for business invoicing.
Cancellation: you may cancel at any time from Settings → Billing or the account portal. Cancellation stops future renewals; your subscription remains active until the end of the period you've already paid for.
Refunds: paid licences come with a self-serve refund window — seven (7) calendar days for Pro monthly and fourteen (14) calendar days for Pro annual — exercisable from the account portal without justification. Full mechanics, payment-gateway fee handling, GST adjustments, and abuse provisions are set out in the Refund Policy, which is incorporated by reference into these Terms.
Failed payments: if a renewal payment fails, we will retry up to three times over seven days. If all retries fail, your tier downgrades to Free on the next launch and your data remains intact.
06Free trial
First launch unlocks every Pro feature free for 7 days. No card. After 7 days you quietly drop to Free (₹0 for 3 months) unless you've upgraded.
Each new ORA installation receives an automatic, no-card-required seven (7) day trial of the Pro tier (the "Free Trial"). The Free Trial begins on first launch of the Service on a given Device.
At the end of the Free Trial, the Service automatically downgrades to the Free tier (₹0 for three months from activation, unless otherwise stated at signup). Your Content remains intact and accessible; Pro-only features become inactive. You may upgrade to Pro at any time to reactivate Pro features.
Each User is entitled to one (1) Free Trial. Repeated trial activation through multiple installations or accounts is prohibited.
07Acceptable use
Don't use ORA to break the law or harm others. The usual.
You agree not to use the Service to:
- Violate any applicable law, regulation, or third party's rights.
- Generate, store, or distribute unlawful content, including child sexual abuse material, content inciting violence, or material that infringes intellectual property.
- Attempt to gain unauthorised access to the Service, our infrastructure, or another User's licence or data.
- Probe, scan, or test the vulnerability of the Service except under a coordinated disclosure agreement with us (see Privacy).
- Use the Service to operate at a scale or in a manner that materially degrades the Service for others.
- Misuse third-party Providers in violation of their terms of service.
You are solely responsible for ensuring your use of any Provider through the Service complies with that Provider's terms.
08Your content & data
Your prompts, files, agents, and settings belong to you. We don't claim a licence to them. We can't read them.
You retain all rights, title, and interest in and to your Content. ORA does not claim any ownership over your Content, and we do not assert a licence to use, reproduce, or transmit it.
By design, the Service operates locally on your Device. Your Content does not transit our servers. Where you connect a Provider, your Content is transmitted directly from your Device to that Provider using credentials you control. We do not see, store, or proxy your prompts, files, or Provider API keys.
Anonymised, opt-in telemetry: if you affirmatively opt in to crash reports or product analytics, we collect only the minimum information needed to diagnose stability issues or measure feature use. Opt-in is off by default. You may revoke at any time from Settings → Privacy.
This section is implemented by the architecture described in our Privacy Notice.
09Third-party AI providers
When you bring your own API keys, you are the customer of those Providers. We're not in the middle.
The Service enables you to connect to third-party AI Providers using your own API keys. Your relationship with each Provider — including their pricing, terms, output, and accuracy — is governed by that Provider's terms of service, which you accept directly with them.
ORA is not responsible for the availability, quality, accuracy, latency, or content of any output from a Provider, nor for the charges a Provider bills to your payment method on file with that Provider.
Where the Service offers local AI models through ORA Local AI, those models run on your Device via on-device open-source model runtimes and are governed by their respective open-source licences. ORA does not warrant their output.
10Intellectual property
We own the ORA software, name, and brand. You own what you make with it.
The Service, including all software, source code, design, trademarks, logos, and documentation, is owned by ORA (or its licensors) and protected by Indian and international intellectual property laws. The name "ORA", the orb mark, the lockup, and the tagline "Intelligence. Amplified." are our trademarks.
Nothing in these Terms transfers any rights in our intellectual property to you, except the licence expressly granted in Section 3.
Feedback: if you send us suggestions, ideas, or bug reports, you grant us a non-exclusive, royalty-free, perpetual licence to use them to improve the Service. We are under no obligation to use any feedback.
11Beta software
ORA is still beta. Expect rough edges. Don't bet anything critical on it without backups.
The Service is currently in Beta. Features may be added, modified, or removed without notice. Behaviour, data formats, and licence terms may change during Beta. We will use reasonable efforts to migrate your data across format changes, but we cannot guarantee backwards compatibility.
You acknowledge that Beta software may contain defects or errors and may not operate as intended. You are responsible for backing up any data you cannot afford to lose.
12Disclaimers
We provide ORA "as is." We don't guarantee it will work for your specific use, or that AI outputs will be correct.
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranty of any kind, express or implied. ORA expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.
AI output disclaimer: Outputs generated by AI Providers may be inaccurate, incomplete, biased, or otherwise unsuitable for any particular use. You are responsible for reviewing and validating any output before relying on it, especially for legal, medical, financial, or safety-critical decisions.
No warranty is made that the Service will meet your requirements, operate without interruption, or be error-free.
13Limitation of liability
Our maximum liability is what you paid us in the last 12 months. We're not responsible for indirect or consequential losses.
To the maximum extent permitted by law, ORA, its proprietor, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business opportunity, or use, arising out of or related to the Service or these Terms, whether in contract, tort, strict liability, or otherwise, and even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the total fees you paid to ORA in the twelve (12) months preceding the event giving rise to the claim, or (b) one thousand Indian Rupees (₹1,000).
You expressly acknowledge that, where the Service is provided free of charge, our liability is capped at the lower amount.
Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent such exclusions are not permitted by law, our liability is limited to the smallest extent permitted.
14Indemnification
If you break the rules and someone sues us for it, you cover our costs.
You agree to defend, indemnify, and hold harmless ORA, its proprietor, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service in violation of these Terms; (b) your Content; (c) your violation of any third party's rights, including Provider terms; or (d) your violation of any applicable law.
15Termination
You can stop using ORA anytime. We can revoke licences for breach or fraud. Your data stays on your machine either way.
You may stop using the Service and uninstall ORA at any time. For paid tiers, see Section 5 on cancellation.
We may suspend or revoke your Licence, with or without notice, if (a) you materially breach these Terms; (b) we are required to do so by law or court order; (c) a chargeback, fraud, or abuse is detected; or (d) the Service is discontinued.
Upon termination, your right to use the Service ends. Your Content remains on your Device; you remain responsible for its handling. Sections that by their nature should survive termination (including IP, disclaimers, liability limits, indemnity, governing law, dispute resolution) survive.
16Changes to terms
We can update these terms. For material changes, we'll give you at least 30 days' notice.
We may revise these Terms from time to time. For non-material changes (typos, clarifications), we will update the "Last updated" date at the top.
For material changes — changes that meaningfully reduce your rights or increase your obligations — we will provide at least thirty (30) days' notice via the email associated with your account (if any) and via a prominent in-app banner. Continued use of the Service after the notice period constitutes acceptance.
If you do not accept a material change, your remedy is to stop using the Service and request a pro-rated refund of any unused, pre-paid Pro subscription fees.
17Notices
We'll email you. You write to us at [email protected].
Notices from us to you will be delivered (a) by email to the address associated with your account, or (b) by in-app notification. Notices from you to us must be sent in writing to [email protected], with legal notices additionally addressed to "Attn: Legal".
18Governing law
Indian law governs. Indian courts hear disputes.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of India, without regard to conflict-of-law principles.
19Dispute resolution
Talk first, then arbitrate or court. Indian jurisdiction.
Step 1 — Negotiation. Before initiating any formal proceeding, you agree to first contact us at [email protected] and provide a reasonable opportunity (not less than thirty (30) days) to resolve the matter informally.
Step 2 — Arbitration. If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996 (India). The seat and venue of arbitration shall be the city of the proprietor's registered place of business in India. The language shall be English. Each party bears its own costs unless the arbitrator orders otherwise.
Step 3 — Courts. Subject to the arbitration clause above, the competent courts at the seat of arbitration shall have exclusive jurisdiction for matters not subject to arbitration (including interim relief). Nothing in this section prevents either party from seeking urgent injunctive relief in a court of competent jurisdiction.
Consumer rights: nothing in these Terms limits any non-waivable rights you may have as a consumer under applicable law, including the Consumer Protection Act, 2019.
20Force majeure
If something outside our control breaks the Service, we're not in breach while we recover.
Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemics, internet or telecommunications outages, or third-party Provider failures.
21Severability & entirety
If one clause is invalid, the rest still apply. This document is the whole agreement.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect. The invalid provision shall be interpreted to come as close as possible to the original intent in a valid form.
These Terms, together with the Privacy Notice and the Refund Policy, constitute the entire agreement between you and ORA with respect to the Service, and supersede any prior agreements or understandings.
No waiver of any term shall be deemed a further or continuing waiver. Failure to enforce any right is not a waiver of that right.
You may not assign these Terms without our prior written consent. We may assign to a successor in connection with a merger, acquisition, or asset sale, on the same terms.
22Contact
Questions, complaints, or legal notices — write to us.
General & legal: [email protected]
Billing: [email protected] (subject: Billing)
Security disclosures: [email protected] (subject: Security)
Registered: ORA, a Sole Proprietorship constituted under the laws of India. Full registration details are provided on request to verified counsel.
See also: Privacy Notice · Refund Policy · About ORA